Privacy Policy Effective Date: January 2025
1. About Us
Elysian Lustre is owned and operated by Jean Bruno Pouzet (ABN 90 540
656 798), Belmore NSW 2192.
At Elysian Lustre, we respect your privacy and are committed to
protecting your personal information. This Privacy Policy explains how we
collect, use, store, and disclose your personal information in accordance with
the Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs).
2. Information We Collect
We may collect the following types of personal information:
Your name,
email address, phone number, and other contact details.
Billing
and shipping information,
including delivery address.
Order
details, including products purchased and order
history.
Payment-related
information, processed securely by our third-party
payment provider (we do not store credit card details).
Any messages,
enquiries, or feedback you submit to us.
Non-identifiable
information such as browser type, device
information, pages visited, and time spent on our website (via cookies and
analytics tools).
3. How We Collect Information
We collect information when you:
Place
an order through our online store
Contact
us via forms, email, or other communication channels.
Subscribe
to our mailing list.
Browse
our website (via cookies and analytics technologies).
4. How We Use Your Information
We use your personal information to:
Process
and fulfil your orders.
Communicate
with you about your purchases, enquiries, or requests.
Send
order confirmations, shipping updates, and customer service messages.
Improve
our website, products, and customer experience.
Send
marketing communications (only if you have opted in).
Maintain
internal records and comply with legal and regulatory obligations.
You may opt out of marketing communications at any time by using the
unsubscribe link in our emails or by contacting us directly.
5. Payments
All payments made through our website are processed securely via Stripe,
a third-party payment provider compliant with industry security standards.
Elysian
Lustre does not store or process credit card details on its servers.
Payment
information is handled directly by Stripe in accordance with their privacy
and security policies
6. Shipping and Order Fulfilment
To fulfil your order, we may share your name, contact number, and
delivery address with trusted courier and logistics partners. This
information is used solely for delivery purposes and is not used for
marketing by those providers.
7. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your
browsing experience and analyse. website traffic.
Cookies help us understand:
Which
pages are visited most often.
How
users interact with our website.
How we
can improve site performance and usability.
You can disable cookies through your browser settings if you prefer not
to share this information.
8. How We Protect Your Information
We take reasonable steps to protect your personal information from
misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
Secure
hosting environments.
Restricted
access to personal data.
Use of
reputable third-party service providers with appropriate security
standards.
9. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only:
With
trusted service providers (e.g. payment processing, hosting, analytics,
email services, couriers) strictly for business operations.
Where
required or authorised by law.
All third-party providers are required to handle your information
confidentially and securely.
10. Access and Correction
You have the right to request access to, or correction of, your personal information held by us.
If you wish to update, correct, or delete your information, please
contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes
in our business practices or legal requirements.
The most current version will always be available on our website and
will include the effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy
Policy or your personal information, please contact:
Elysian Lustre
Email: [email protected]
Website:
https://elysianlustre.com.au
ABN: 90 540 656 798
Belmore NSW 2192
Disclaimer
Elysian Lustre products are carefully handcrafted in small batches using 100% natural, organic, and refined base ingredients, including premium plant butters and oils. While we take great care in sourcing high-quality fragrance materials, some scents may include safe-grade synthetic compounds to achieve their complexity and longevity.
Please note that individual reactions to fragrance ingredients may vary. Even natural or cosmetic-grade synthetic fragrances can cause irritation or allergic response in sensitive individuals. We recommend performing a patch test before first use.
Elysian Lustre is not responsible for any allergic reaction, irritation, or adverse effect that may occur from use or misuse of our products. Discontinue use immediately if irritation occurs and seek medical advice if necessary.
All products are intended for external use only. Avoid contact with eyes, mouth, or broken skin. Keep out of reach of children and pets.
Privacy Policy Effective Date: January 2025
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to:
A replacement or refund for a major failure.
Compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or
replaced if they fail to be of acceptable quality and the failure does not
amount to a major failure.
2. Change of Mind
Due to the personal and hygienic nature of
our products, we do not offer refunds or exchanges for change of mind,
including:
Fragrance preference.
Incorrect scent selection.
Personal reaction not caused by a product fault.
This does not affect your rights under Australian
Consumer Law.
3. Faulty or Damaged Products
If your product is:
Faulty.
Damaged in transit.
Incorrectly supplied.
Please contact us within 7 days of delivery,
providing:
Your order number.
A description of the issue.
Clear photos where applicable.
Once assessed, we will offer a replacement, repair,
or refund in line with ACL obligations.
4. Allergies and Sensitivities
We provide ingredient information where required.
It is the customer’s responsibility to review this information before purchase.
We do not offer refunds for allergic reactions
unless the product is proven to be faulty or incorrectly supplied.
5. Returns Process
Do not return products without contacting us first.
If a return is approved:
Products must be returned in their original condition where
applicable.
Return shipping costs may apply unless the item is faulty or
incorrect.
6. Refunds Processing
Approved refunds will be processed back to the
original payment method used at checkout.
Please allow:
5–10 business days for refunds to appear,
depending on your payment provider
9. Contact Us
For returns or refund enquiries, please contact:
Elysian Lustre
Email: [email protected]
Website:
https://elysianlustre.com.au
ABN: 90 540 656 798
Belmore NSW 2192
Privacy Policy Effective Date: January 2025
1. About Us
Elysian Lustre is owned and operated by Jean
Bruno Pouzet (ABN 90 540 656 798), Belmore NSW 2192.
By accessing or using our website and purchasing
our products, you agree to be bound by these Terms & Conditions. If you do
not agree, please do not use our website or services.
2. Products and Information
We take reasonable care to ensure all product
descriptions, images, pricing, and information on our website are accurate and
up to date. However:
Product colours and appearance may vary slightly due to lighting,
screen displays, or batch variation.
All fragrances and body products are handmade and may show minor
natural variations.
We reserve the right to update product details or
pricing at any time without prior notice.
3. Orders
When you place an order through our website:
You confirm that all information provided is accurate and complete.
Orders are subject to availability and acceptance.
We reserve the right to refuse or cancel an order if required
(including pricing errors, stock issues, or suspected misuse).
Once an order has been confirmed and payment
processed, it cannot be modified or cancelled unless required under Australian
Consumer Law.
4. Pricing and Payments
All prices are listed in Australian Dollars
(AUD) unless stated otherwise.
Payments are processed securely via Stripe.
Elysian Lustre does not store or process credit card details on its servers.
By completing a purchase, you authorise Stripe to
charge your selected payment method for the total order amount, including
shipping where applicable.
5. Shipping and Delivery
We aim to dispatch orders within the timeframes
stated on our website. Delivery times may vary depending on location and
courier services.
Elysian Lustre is not responsible for delays caused
by:
Courier or postal service disruptions.
Incorrect or incomplete delivery information provided by the
customer.
Events outside our reasonable control.
Risk of loss or damage passes to you once the order
has been delivered to the address provided.
6. Intellectual Property
All content on this website — including text,
images, branding, product names, and designs — is the property of Elysian
Lustre and may not be copied, reproduced, or used without prior written
permission.
7. Limitation of Liability
To the extent permitted by law, Elysian Lustre is
not liable for any indirect, incidental, or consequential loss arising from
your use of our website or products.
Nothing in these Terms excludes or limits your
rights under Australian Consumer Law.
8. Governing Law
These Terms & Conditions are governed by the
laws of New South Wales, Australia, and any disputes will be subject to
the exclusive jurisdiction of NSW courts.
9. Contact Us
If you have any questions regarding these Terms
& Conditions, please contact:
Elysian Lustre
Email: [email protected]
Website:
https://elysianlustre.com.au
ABN: 90 540 656 798
Belmore NSW 2192
